Emotional intelligence (also called Emotional Quotient) is responsible for 58% of performance, according to Talentsmart’s Dr. Travis Bradberry. Ninety percent of top performers score a high EQ.
An EQ score predicts how well someone uses and reads emotions in beneficial ways.
EQ is made up of four skills:
• Self-Awareness—how well you understand what pushes your buttons.
• Self-Management—how well you channel emotions into producing desired behavior and outcomes.
• Social Awareness—how well you understand other people’s emotions.
• Relationship Management—how well you read new emotions in people and adjust your behavior as needed.
As with any other kind of intelligence, good practice and training improve emotional intelligence. For greater workplace harmony, productivity, and opportunity, consider measuring the EQ of your work team.
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