Sometimes customer service is the only and best reason to keeping going to the same business.  You know no matter what happens, they will take care of you and find the answers for you.  Unfortunately, most businesses have lost this special touch.

There is no doubting that life moves at a fast pace. Everyone wants “it” and they want “it” now! So in this day and age, when life is traveling so quickly we are often left to wonder where the customer service has gone.

Customer service is an integral part of any business. It doesn’t matter if you sell fine printing or if you fix plumbing; your business will definitely be impacted by the level of customer service that is provided. In a day where most businesses are highly competitive, finding something that sets you apart from the others can truly make or break your business. We have worked diligently at delivering exceptional customer service to our customers, hoping they will leave our business feeling like they have had a wonderful experience. Believing they will not hesitate to return and more than likely, they will tell their family and friends about how great their experience was. Customer service however, does not simply entail greeting the person and saying thank you. It also includes how situations are handled when things don’t go as planned. Knowing that problems have been taken seriously and reasonably resolved is huge in developing trust in a business relationship.

So to revisit the question “what happened to customer service?” The answer is that smarter businesses are still taking the time to provide it.


Come by Pine Press Printing & Mailing and see what has set us apart from others for over 32 years. For more business tips and ideas read one of our latest Business Forum’s found at: