Answer Customer Questions Better

Answer Customer Questions Better

While many businesses refer to marketing materials to answer customer questions, employees must also be knowledgeable. It’s important that your team is informed about your products, your company’s policies, and how to answer questions quickly and efficiently. Here are...
Understanding the meaning of “under promise and over deliver”

How to deliver great customer service

Customers require great customer service when they are doing business with a company. Bad customer service can cost a company sales and repeat business. Just one customer treated badly can cause a company to loose several customers because that one customer will tell...